Check-in Guidelines
Check-in time is from 3:00 PM.
We will do our best to have your apartment ready as soon as possible. We will send you a message when it is ready.
Upon arrival, our staff will welcome you, hand over the keys, and show you the apartment.
Early Check-In
If you arrive early, you can leave your bags at reception and relax by the pool or on the beach.
Late Check-In
If you arrive late, our caretaker Enrique will provide you with the keys to both the main entrance and your apartment.
Security Checkpoint
For security reasons, access to Tankah Bay is controlled by a 24/7 security checkpoint at the entrance. Simply inform the guards that you are a guest at Tulsayab, and they will allow you through without any issues.
Tips before arriving
Inform us of your arrival time to ensure a smooth check-in experience.
Grocery shopping: If you plan to cook during your stay, the nearest supermarkets are in Tulum center.
Supermarkets & Grocery Stores Map
A private car is not necessary, but recommended for added convenience.
Taxis in Tulum can be expensive and do not use meters. We recommend negotiating the fare before starting your trip.
ATMs are only available in Tulum center. If you need cash, We recommend withdrawing or exchanging money in advance.